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Review from Bernie S (Daughter of Client) published on 20 October 2023
Submitted via Website
Overall Experience Overall Experience5.0 out of 5
I have been using carers from Caring Lane for nearly four years now and their service has been exemplary. They are entirely capable, kind, diligent and very well able to handle the demands of the job and the personalities involved. I thoroughly recommend them.
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Review from L O (Daughter of Client) published on 17 October 2023
Submitted via Website
Overall Experience
Overall Experience 5.0 out of 5 Fantastic service provider. Listens to requirements and meets them, would definitely recommend. Makes such a difference when you have someone providing care that treats your loved one as though they were their own family.
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Review from L R (Partner of Client) published
on 16 October 2023
Submitted via Website Overall Experience
Overall Experience 5.0 out of 5 I have the highest opinion of Caring Lane, my experience over the last nine months is extremely positive. The carers seem to be carefully selected to be experienced, with a very helpful attitude. Also the management of the company is very good, the owner is very responsive and contactable at all times. She ensures that any replacement carers are fully trained up on site before they are allowed to do a visit by themselves. I am very glad to have found this agency to help with our complex care needs.
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Review from Bridget I (Friend of Client) published on 16 October 2023
Submitted via Website Overall Experience
Overall Experience 5.0 out of 5 Caring Lane have been looking after my long-time friend and neighbour for almost five years and the care has been consistently good all through that time. My friend has late stage dementia and the Caring Lane staff support two-handed care with the live-in carer three times each day. All the staff are lovely, always kind, caring and patient. The manager is excellent, so professional, knowledgeable and friendly and is always on hand to give advice and support. The quality of this agency has been a major part of how we have kept my friend in her own home over these past years. I don’t know how they do it and I am so thankful to them for the care they give.
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Review from P G (Sister of Client) published on 17 October 2023
Submitted via Website
Overall Experience
Overall Experience 5.0 out of 5 My sister had been in hospital for ten weeks and then in a respite home for three weeks but was desperate to go back to her own home where she lived alone. When she first returned to her home, she was hardly mobile and had carers from Caring Lane three times a day. She quickly improved and they helped her regain more mobility by taking her for short walks outside. She was gradually able to do more and more independently and now only has one carer a day, who helps her get up and washed and have breakfast. She can then cope for the rest of the day. The carers are just what the name implies - caring and concerned for my sister's wellbeing. I would not hesitate to recommend Caring Lane. It has helped my sister to retain her independence and to give me peace of mind knowing that someone sees and helps her every morning.
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Review from Patricia D (Client) published on 11 September 2023
Submitted via Postal Card Overall Experience
Overall Experience 4.0 out of 5 I am extremely satisfied with my carer. She usually anticipates my needs.
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Review from Janet F (Client) published on 11 August 2023
Submitted via Postal Card Overall Experience
Overall Experience 4.0 out of 5 My carers have always been very punctual and always have a smile to make me feel better. They are always very nice and I don't think that I can say any are rude. I have lots of friends that I call in and they really get on with the carers and tell me how lucky I am to have them.
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Review from A B (Son of Client) published on 14 August 2023
Submitted via Website Overall Experience
Overall Experience 5.0 out of 5 The manager sets the tone which is professional, yet with compassion and respect for the client. Any concerns or issues are dealt with promptly. Feel very fortunate to be using this home care service. The staff are polite, efficient and more often than not, I hear laughter during their visits, shared with my mum!
I highly recommend this home care service.
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Review from Carol L (Sister of Client) published on 10 May 2023
Submitted via Website Overall Experience
Overall Experience 5.0 out of 5 All the careers go above and beyond, my sister thinks the world of them, brightens up her day, they are so helpful and always willing to help on hospital visits, a lot of those, it’s like having friends in the house. The manager is a brilliant lady perfect for her job.
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Review from Teresa M (Daughter of Client) published on 14 April 2023
Submitted via Website Overall Experience
Overall Experience 5.0 out of 5 My mum broke her arm.
Caring Lane came out the same day I called them. The carers started the following day.
My mum was very happy with the care provided and said the carers were lovely.
They were reliable and never let us down, always arriving at the agreed time. They were happy to assist my mum with help around the home as well as personal care.
Absolutely brilliant service and would definitely use them again.
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Review from J W (Son of Client) published on 28 March 2023
Submitted via Postal Card Overall Experience
Overall Experience 5.0 out of 5 The service my mum has received has been excellent. My mum has a really good rapport with her carer and the level of care she receives has put my mind at ease. I would recommend Caring Lane to everyone.
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Review from J B (Client) published on 23 February 2023
Submitted via Postal Card Overall Experience
Overall Experience 5.0 out of 5 Health and safety issues were discussed in depth as were environmental concerns. A care plan was established where every effort was made to meet my needs, both in help and time allocation. The carer was shown the routine which was expected before the caring service began. I felt well looked after and confident about the standard of service I was to receive. I can highly recommend Caring Lane Ltd to others.
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Review from Karen M (Friend of Client) published on 2 February 2023
Submitted via Postal Card Overall Experience
Overall Experience 5.0 out of 5 I am very happy with the service provided. The cleaner is very polite and caring.
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Review from Tina G (Daughter of Client) published on 16 February 2023
Submitted via Postal Card Overall Experience
Overall Experience 5.0 out of 5 Our carer is wonderful, the management team is very good.
My mum is better now that she has this support. We are happy with this care agency. Staff are excellent.
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Review from Ade D (Son of Client) published on 16 February 2023
Submitted via Website Overall Experience
Overall Experience 5.0 out of 5 My mum has dementia and Caring Lane care for my mum, before them I tried many different agencies but we stayed with Caring Lane because they listened to what we wanted and did things just the way we like. Also, they are handy for emergency call-outs and last-minute changes. The manager is very helpful and even helps with dealing with its GP and social services. When they're with my mum I know she's in safe hands and I can leave her for a while and go about my life.
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Review from P S (Friend of Client) published on 1 July 2022
Submitted via Website Overall Experience
Overall Experience 5.0 out of 5 We could not have managed without Caring Lane over the last two years. A big thank you to all the caring and administrative staff. Thank you for always keeping us updated and making this relationship work so well. I would highly recommend Caring Lane to support you and your loved ones.
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Review from S K (Daughter of Client) published on 19 February 2020
Submitted via Postal Card Overall Experience
Overall Experience 5.0 out of 5 Caring Lanes has been my only care provider for one year - excellent. They have been like a family. Assisting me as a carer; for my parent who has late-stage dementia. Recommend to all.
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Review from D O (Son of Client) published on 6 February 2019
Submitted via Postal Card Overall Experience
Overall Experience 5.0 out of 5 Very pleased, good carers who understand my mother's care needs. Very pleased and happy with their work. They are a good team.
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Review from John C (Son of Client) published on 21 May 2018
Submitted via Postal Card Overall Experience
Overall Experience 5.0 out of 5 Found Caring Lane carers to be efficient, caring and obliging. Would recommend to anyone.
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Review from Amalia (Daughter of Client) published on 14 April 2018
Submitted via Website Overall Experience
Overall Experience 4.0 out of 5 Found people working for this company to be very friendly and professional. They listened to what was required for my mother's care and designed the care package according to her specific needs. This was very important and they got it right. Very happy to recommend them, so give them a try.
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Review from Natalie B (Granddaughter of Client) published on 10 January 2018
Submitted via Website
Overall Experience
Overall Experience 5.0 out of 5 Caring Lane currently look after my nan an hour every other day. I cannot fault their service. They are friendly kind and ensure my nan is left clean comfortable and she really likes the carer that has been provided. My nan is a very proud lady and they have got her more mobile and I would highly recommend them.
Review from Hawa G (Client) assisted by family/friend published on 5 October 2017
Submitted via Postal Card
Overall Experience
Overall Experience 5.0 out of 5 I am very thankful and grateful to have carers that are very kind, polite and reliable. I am overwhelmed by the service Caring Lane has provided me. I look forward to their visits everyday and appreciate all their hard work.
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Review from H C (Client) published on 3 April 2017
Submitted via Postal Card Overall Experience
Overall Experience 5.0 out of 5 Caring Lane assisted me in my recovery from pneumonia after I returned from hospital. The staff were compassionate and understanding as well as encouraging. Whatever I asked for was done and with a smile.
The level of hygiene was high when they prepared my meals and then eventually helped me to prepare my own. I was impressed with the management as when I had one problem it was rectified straight away.
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Review from Shahina B (Daughter of Client) published on 3 April 2017
Submitted via Postal Card Overall Experience
Overall Experience 4.0 out of 5 A good home care service, staff are friendly and supportive. Overall, a good service and we are happy with Caring Lane.
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