Our Aims

The vision of Caring Lane is to provide practical support

and personal care services to vulnerable dependent individuals within the community in order for them to remain residing in their own homes. Through close collaboration with families, support services, and by providing a well-trained, responsive team, we ensure a safe, inclusive, and continuously improving service to those in need.  In particular:

• The elderly and disabled.

• Individuals with learning disabilities/difficulties .

• Individuals with sensory loss, including dual sensory impairment.

• Individuals with mental health issues.

• Children and their families.

• Personal or family carers.

• The terminally ill.

• Those with challenging behaviour, including children.

These services are provided to people of all ages and illnesses, regardless of ethnicity, religion, culture, or gender.

Caring Lane is  committed to delivering high-quality, person-centred care that empowers individuals to live fulfilling lives at home, with dignity, choice, and community connection. Our objective is to: 

1. To empower those who use our service to make informed choices, take reasonable risks, and maintain social contacts to enable them to live a fulfilled life in their own home and community.

2. To provide the best possible quality care within the constraints available, ensuring health and wellbeing is promoted and maintained. 

3. To work in partnership with support services and relatives to ensure that the best interests of our clients are met.

4. To ensure that our staff undergo a robust recruitment process and that appropriate checks are in place to guarantee safety and security to our clients.  

5. To provide a thorough induction programme that follows the Care Certificate and provide on-going supervision and appraisals to continuously assess staff competency.

6. To uphold the rigorous procedure in place to ensure that all comments, concerns and complaints are received, listened to and acted upon. 

7. To ensure that those who use our services are listened to through our quality assurance systems, in order to update the planning, development and improvement of our service.

8. To guarantee that every client is cared for with respect, dignity, and professionalism regardless of their race, religion, gender, or background, and that all procedure and policies regarding equality is adhered to, monitored, and reviewed. 

9. To make certain that the care provided is of the highest quality and meets legislative regulations.