Terms of Service
Privacy Policy
1. Introduction
- Caring Lane is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information in compliance with applicable data protection laws.
2. Information We Collect
- Personal data, such as names, addresses, contact details, and health information related to elderly care and mental health services.
- Payment information for billing purposes.
3. How We Use Your Information
- To provide personalized care services tailored to individual client needs.
- To communicate important updates regarding your services
- To process payments and manage billing.
4. Data Protection Measures
- We implement industry-standard security measures to protect your personal data from unauthorized access, loss, or misuse.
- Regular training for our carers on data protection and privacy best practices.
5. Sharing Your Information
- We do not sell or rent your personal information to third parties.
- We may share information with relevant healthcare providers when necessary to deliver care services.
- We may disclose your information if required by law or to protect our rights.
6. Your Rights
- You have the right to access, correct, or delete your personal information.
- You can withdraw your consent for us to process your data at any time.
7. Changes to This Privacy Policy
- We may update this Privacy Policy from time to time. We will notify you of significant changes.
8. Contact Information
- For questions regarding our Privacy Policy, please contact us on 0203 489 7060
Terms of Service
1. Introduction
- These Terms of Service govern your use of Caring Lane’s home care services and emotional support services.
2. Acceptance of Terms
- By accessing our services, you agree to comply with these Terms of Service. If you do not agree, please do not use our services.
3. Services Offered
- Caring Lane provides elderly care, mental health support, and related home care services through trained carers.
4. Client Responsibilities
- Clients must provide accurate information regarding their care needs and notify us of any changes.
- Clients agree to respect our carers and staff and adhere to the scheduled service times.
5. Payment Terms
- Services are billed on a monthly basis, and payments must be made within 14 days after receiving the invoice.
6. Cancellation Policy
- Clients must provide at least 1 month for cancellations and 24 Hrs for rescheduling of services.
7. Limitation of Liability
- Caring Lane is not liable for any indirect, incidental, or consequential damages arising from the use of our services.
8. Governing Law
- These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales.
9. Changes to Terms
- We reserve the right to modify these Terms of Service at any time. Continued use of our services after changes constitutes acceptance of the new terms.
10. Contact Information
- For any questions regarding these Terms of Service, please contact us on 020 3489 7060.